Metro Flex

What is Metro Flex?

Metro Flex is an on-demand transit service that provides rides within multiple King County neighborhoods, including Sammamish and Issaquah. Get where you need to go in modern, comfortable minivans for just one low fare. 

• Convenient: Use your phone to tell Metro Flex where you are and where you want to go. You'll receive a nearby pickup location only a short walk away.
• Fast: Booking your ride is quick and easy! The app will send you an approximate arrival time for your Metro Flex vehicle.
• Affordable: Ride Metro Flex for the same cost as a Metro bus trip. And with an ORCA card, you can transfer for free to or from a bus or Sound Transit Link light rail.
• Includes trip option notifications: The Metro Flex app will always list your best transit choices based on your pickup and drop-off points—whether that's a Metro Flex ride, a trip on the bus or another transit service.

Metro Flex does not follow a fixed route. Instead, it picks up passengers from their location and drops them off at their destination within a specified service area. Go shopping, meet friends for lunch or head to appointments. No matter your destination within the service area, Metro Flex will take you there.

How to Schedule a Ride?

When you book your ride with the Metro Flex app, you’ll receive the most complete trip information. This includes live vehicle tracking and a list of other transit options.

In the app

• Download the app and set up your profile. Select your “payment type” and then “fare/service type” to indicate any mobility needs or special fares.
• Open the app to request a ride for you and up to 4 other passengers.
• You’ll receive an arrival time and nearby pickup location—a short walk may be needed at pickup and drop-off.

If you have mobility needs that require a wheelchair-accessible vehicle, include this information within your Metro Flex profile. An accessible vehicle then will be automatically assigned to you for all of your rides and no walk will be required.

By phone

• Call Customer Service at 206-258-7739 and let them know where you are and where you want to go.
• Provide information on any mobility needs you have, and how you will pay your fare.
• Your agent will provide your trip details, including arrival time and where to meet your driver.

Online

• Go to metroflex.app.ridewithvia.com to create and/or log into your account.
• Enter your starting and ending point, confirm locations (or double click the map).
• Indicate any mobility needs and/or additional passengers under “1 Passenger” drop down.
• Review trip options and select “book my ride.”
• You will receive your trip details, including arrival time and where to meet your driver.

Pay for your ride

Ride for the same cost as a bus ride. 

For additional help using Metro Flex, please call 206-258-7739, email support-sea@ridewithvia.com or visit the “Help Center” within the Metro Flex app.

For general Metro questions or comments (i.e., to provide service feedback, to get assistance with trip planning or your ORCA card), please call King County Metro at 206-553-3000 or use this contact form.